The table below lists the addresses, telephone numbers and opening hours of the 16 NY Lottery Claim Centers. Prizes of $601 or more must be claimed from one of these locations, or by mailing the winning ticket to the NY Lottery’s headquarters at PO Box 7533, Schenectady, NY 12301-7533.

Due to coronavirus, some of the Customer Service Centers are closed temporarily; the table shows which are currently accepting claims. You will need to schedule an appointment to claim a prize and you must wear a face covering when you visit one of the centers. For the claim to be processed, you will need to provide the winning ticket, a completed claim form, and a valid form of identification.

LocationAddressTelephone NbrOpening Hours (EST)Accepting Claims?
Batavia Downs Gaming8315 Park Rd
Batavia, NY 14020
(585) 343-3750Monday-Friday – 8:00am to 10:00pm
Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Buffalo165 Genesee Street
Buffalo, NY 14203
(716) 847-3480Monday-Friday – 8:30am to 4:30pmYes
Empire City Casino Yonkers Raceway810 Yonkers Ave
Yonkers, NY 10704
(914) 968-4200Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Finger Lakes Gaming & Racetrack5857 Route 96
Farmington, NY 14425
(585) 924-3232Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Fishkill18 Westage Business Center
Hudson Valley Towne Center Suite 6
Fishkill, NY 12524
(845) 897-5028Monday-Friday – 9:00am to 5:00pmYes
Hamburg Gaming at the Fairgrounds5820 South Park Ave
Hamburg, NY 14075
(716) 646-6109Monday-Friday – 8:00am to 10:00pm
Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Jake’s 583635 Express Drive South
Islandia, NY 11749
(631) 232-3000Daily – 8:00am to 4:00pmNo
Long Island45 South Service Road
Plainview, NY 11803
(516) 222-8224Monday-Friday – 9:00am to 4:30pmYes
Monticello Casino & Raceway204 State Route 17B
Monticello, NY 12701
(845)794-4100Monday-Saturday – 10:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Resorts World New York City110-00 Rockaway Blvd
Jamaica, NY 11420
(718) 215-2828Monday-Saturday – 10:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Saratoga Casino Hotel342 Jefferson St
Saratoga Springs, NY 12866
(518) 584-2110Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Schenectady – Capital AdirondackOne Broadway Center
PO Box 7500
Schenectady, NY 12305
(518) 388-3370Monday-Friday – 8:30am to 5:00pmYes
Syracuse620 Erie Blvd West
Syracuse, NY 13204
(315) 448-4314Monday-Friday – 8:30am to 4:30pmYes
Tioga Downs Casino2384 W River Rd
Nichols, NY 13812-1406
(888) 946-8464Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
Vernon Downs Casino & Hotel4229 Stuhlman Rd
Vernon, NY 13476
(877) 888-3766Monday-Saturday – 9:00am to 10:00pm
Sunday – 12:00pm to 10:00pm
No
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