Don’t expect the opulence of Monte Carlo. Picture: Monaco Government Tourist BureauSource:Supplied

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THE first thing you notice when you enter Crown Casino’s Mahogany Room is the stench.

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While the high roller room got a $212 million upgrade a few years ago, there’s one thing that detracts from its opulence: Punters are allowed to smoke.

“It does stink — every second person is a smoker in there,” a member, who did not wish to be named, told news.com.au.

“I think that’s disgraceful, but they pay so much tax that the government comes up with this ridiculous legislation that says smoking is allowed.”

Despite its elite reputation, the vibe was not quite as glamorous as you might expect; like “Las Vegas without the show”.

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“I’ve been to a couple of smaller casinos in Europe, where everyone is dressed beautifully, it’s not super crowded, there’s a beautiful buffet in the middle — it’s just much more sophisticated.

“The only dress code at Mahogany Room is you can’t wear thongs or sneakers. Of course, if you’re a high roller, you can wear what you want to wear.”

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BIG INCENTIVES

With Crown in turmoil over the arrest of its employees in China, which has clamped down on alleged illegal promotion of its gambling offering to citizens, how are high rollers treated at the casino?

The source news.com.au spoke to says that, while he’s been gambling at the establishment for quite some time, he hasn’t scored that many perks.

“I’ve gotten very few benefits; I might have got some grand final tickets once,” he said.

“But I know other people who would ask for a lot. I never asked for things.”

However, it was a different story for the so-called “whales”, mega rich gamblers from overseas, whose lucrative patronage was hard won.

“As an average Mahogany club member you might get a free meal, invited to races, that’s it,” the gambler said. “But if you’re an overseas punter, you’ve got the pick of casinos around the world.”

He said he had heard of rebates on gambling losses as high as 30 per cent being offered to overseas gamblers, who have also been known to score business class flights to Melbourne.

“The incentives that they give are quite substantial, but most people are interested in getting rebates on their losses. But it’s usually only for overseas punters.”

The VIP Private Gaming Salon on the Mahogany Room floor at Crown. Picture: David CairdSource:News Limited

‘LIKE BETTING WITH MATCHSTICKS’

While it was impossible to identify visiting overseas gamblers simply by appearance, he said there were some telltale characteristics.

“The men tend to have this colourful way of dressing,” he said.

“Everything is designer. You’ll see them wearing a jacket and they leave the label on the sleeve, so you know it’s Prada, Gucci or Versace.”

Expensive handbags and $50,000 watches were a regular sight at the baccarat table, where high rollers placed bets of as much as $300,000 a hand.

“I was there a few weeks back and this guy had about $700,000 worth of chips in front of him,” he said. “And the money just seems like they’re betting with matchsticks.”

MURKY ALLEGATIONS

The world of high rollers has been documented in court cases examining alleged links to organised crime.

Vietnamese-born suspected drug trafficker Pete Hoang gambled close to $1 billion at Crown before he was arrested in the Mahogany Room bathroom in 2012 and charged with money laundering. Two years later he was dead, gunned down in a darkened Croydon Park street.

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A court heard that Crown had allowed him to maintain four different identities at the casino and given him free business class flights, accommodation, and alcohol, as well as cash gifts of up to $100,000, Fairfax media reported.

LEVELS OF ACCESS

Mahogany Room memberships are not created equal; in descending order, they are ranked in five categories: black, platinum, gold, silver and bronze.

Like FlyBuys for gamblers, Crown Signature Club points are accrued depending on how much gamblers spend, and the humble bronze members only get a glimpse of the hedonism on offer.

To gain access to the VIP areas, you’ll need to clock up $15,000 within six months to earn a platinum membership.

And as our gambler is well aware, punters are caught up in a losing game.

“Casinos are built on losers, not winners. All the marble and stuff is paid for by the gamblers,” he said.

“And they know every dollar you lose or win.”

For help or information call Gambler’s Help on 1800 858 858 or Lifeline on 131 114.

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Crown Resorts was arrogant towards regulatory compliance and didn't properly act on money laundering red flags, an inquiry into the company suitability to run a new $2.2 billion Sydney casino has heard. The Barangaroo premises, slated to open in mid December, is under a massive cloud amid the NSW Independent Liquor and Gaming Authority probe. The regulator is reportedly set to meet with Crown on November 18 to discuss whether to push back, or put conditions on, the casino's opening. Lawyers assisting the inquiry have argued Crown is not fit to hold the Barangaroo licence due to its poor culture, lack of risk management procedures and links to dodgy junket operators. In concluding her final submissions on Monday, counsel assisting Naomi Sharp said evidence across the hearings had shown Crown had an 'arrogant indifference' to regulatory compliance. '(There is a) culture of denial and an unwillingness to examine past failings. And ... a culture which has prioritised the pursuit of profit above all else,' she said. Counsel assisting Scott Aspinall said transactions uncovered during the hearings showed Crown was either ignorant or apathetic about the money laundering risks involving two subsidiary companies. 'It's open for you to find that money laundering did occur,' he told inquiry commissioner Patricia Bergin. He said money was moved through companies Southbank and Riverbank from 2014-17 by 'smurfing', a process of splitting up money in smaller deposits to avoid detection. There were also examples cash was deposited anonymously to those companies, he said. ANZ in 2014 raised 'red flags' with Crown about Southbank and Riverbank and eventually shut down their accounts with the bank. Mr Aspinall said Crown failed to properly investigate why, and the problems persisted for years. The lawyer representing Crown, Neil Young, is set to address the allegations in his closing submissions on November 16. Mr Young said CCTV vision aired at the inquiry showing a bag full of cash being unloaded at one of Crown's high-roller rooms in Melbourne was not definitive proof of money laundering. But he did concede it amounted to a 'suspicious matter'. 'We will also explain in our submissions that Crown has taken steps to prevent such events ever recurring,' he said. Many of Crown's cultural problems stem from the 'dubious tone' set by former executive chairman and major shareholder, James Packer, the inquiry has previously heard. Lawyers representing Mr Packer's company Consolidated Press Holdings, which holds a 36.8 per cent stake in Crown, will address the inquiry on Wednesday. Commissioner Bergin, who is expected to produce a final report by February, may recommend the licence agreement for the new casino be terminated, suspended, or have new conditions added. Australian Associated Press